Call Qualification Policy

A qualified call is a legitimate HVAC service opportunity that meets the criteria below. It does not guarantee an appointment or completed sale. Exact qualification criteria — and the invalid-call review process — are confirmed with each contractor before their campaign begins.

• Caller is requesting HVAC service
• Property is inside the selected service area
• Requested service is offered by the contractor
• Caller reaches the business
• Call lasts at least 90 seconds
• Call is not spam, solicitation, employment inquiry, or duplicate

This page is a placeholder for the full policy, including the invalid-call dispute window and credit process. Replace it before launch.